We want you to love your items.  If you are at all unsatisfied with your purchase, please return it in original sellable condition, with all original tags attached as well as with your packing slip, within 30 days of purchase.  Please include a phone number and e-mail address so that we may contact you with any questions. 

Return the item to:

Nashville Convention & Visitors Corp. 
Attention: The Music City Shop - Returns
500 11th Avenue North 
Suite 650
Nashville, TN 37203

If you'd like to make an exchange, please complete the process as outlined above, but include a note with instructions as to which item you'd like in place of the original.  We will ship out the exchange once we have received the return item.  You may also place a new order for the replacement item and send the return back separately.  

Please note that The Music City Shop at BNA is not operated by the NCVC.  We are unable to process any returns and exchanges from The Music City Shop at BNA.