Returns & Exchanges

We want you to love your items.  If you are at all unsatisfied with your purchase, please return it in original sellable condition, with all original tags attached as well as with your packing slip, within 30 days of purchase.  Please include a phone number and e-mail address so that we may contact you with any questions.

Return the item to:

Nashville Convention & Visitors Corp. 
Attention: The Music City Shop - Returns
150 4th Ave N
Suite G250
Nashville, TN 37219

If you'd like to make an exchange, please complete the process as outlined above, but include a note with instructions as to which item you'd like in place of the original.  We will ship out the exchange once we have received the return item.  You may also place a new order for the replacement item and send the return back separately.